Last Updated: July 2026

1. Introduction

Welcome to the Worldskills store. We are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth). This policy outlines how we collect, use, and protect the information you provide when using our website and services.

2. Information We Collect

We collect personal information necessary to provide our services and operate our online store, including:

• Identity Data: Name, billing address, and shipping address.

• Contact Data: Email address and phone number.

• Transaction Data: Details about products purchased and payment history (note: credit card details are processed securely by our payment gateways and are not stored on our servers).

• Technical Data: IP address, browser type, and information collected through cookies to improve your shopping experience.

3. How We Collect Information

We collect information directly from you when you:

• Create an account on our website.

• Place an order.

• Subscribe to our mailing list.

• Contact us via email or phone for support.

4. How We Use Your Information

We use your data for the following purposes:

• To process and deliver your orders.

• To communicate with you regarding your account or orders.

• To provide customer support and respond to enquiries.

• To improve our website functionality and user experience.

• For marketing purposes, where you have provided explicit consent to receive such communications.

5. Disclosure of Information

We do not sell your personal information. We may disclose your information to third-party service providers who assist us in operating our business, including:

• Delivery Partners: e.g., Australia Post or courier services to ship your items.

• Payment Processors: To securely handle your transactions.

• IT & Hosting Providers: To maintain our website and infrastructure.

• Legal Requirements: Where we are required by law to disclose information to government authorities or law enforcement.

6. Security and Storage

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure encryption (SSL) for all financial transactions and implementing access controls for internal records.

7. Cookies

Our website uses cookies to recognize your device and provide a personalized experience. You can choose to disable cookies through your browser settings, though doing so may affect the functionality of our store.

8. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. If you would like to review or update your details, please contact us using the details below.

9. Complaints

If you have a concern or complaint regarding your privacy, please contact us directly. We take all complaints seriously and will respond within a reasonable timeframe.

10. Contact Us

If you have any questions about this Privacy Policy, please contact our privacy representative:

• Email: [Insert Support Email Address]

• Business Address: [Insert Registered Business Address]